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How We Handle Your Information

We collect and process account data, payment details and device information to run your wonbd account, clear deposits and keep your wallet secure.

Account securityPayment processingDevice recordsUser rights protectedContact us anytime
wonbd How We Handle Your Information
PRIVACY CONTACT

Ask About Your Data

If you want to see what information we hold, request changes, or ask how we use cookies and device data, reach our support team through any of these channels. We respond to data-access requests within five business days and handle deletion requests as soon as your wallet is settled.

Team online

Live Chat

Open the chat widget in your account dashboard or on any page footer. Support staff can pull your data summary and explain what each field means, or start a deletion request on the spot if your balance is clear.

Email Support

Send your request to the support email listed in account settings. Include your registered mobile number so we can verify ownership. We reply with a data export file or confirmation of your change within five days.

Account Settings

Log in and open the privacy section under account settings. You can download a JSON export of your profile, payment history and game log, or submit a deletion request that triggers once your wallet reaches zero.

DATA PRACTICE

How We Keep Information Safe

We apply technical and organizational safeguards to protect the data you share when you deposit via bKash, verify your mobile number, or play rounds in the lobby. This section explains our security measures, retention rules, cookie use and how you control your own records.

Encryption and Access

Account credentials, payment details and session tokens are encrypted using AES-256 at rest and TLS 1.3 in transit. Only operations staff with role-based access can view personal data, and every access is logged for audit. We do not store your bKash, Nagad or Rocket PIN.

Cookie Policy

We use session cookies to keep you logged in, functional cookies to remember language and currency preference, and analytics cookies to measure page load speed. No third-party advertising cookies. You can disable non-essential cookies in account settings without losing core platform features.

Data Retention

Transaction records, game history and account metadata are kept for seven years after your last login to meet financial compliance and dispute-resolution needs. Marketing preferences and device logs are deleted after two years of inactivity. You can request early deletion if your balance is settled and no disputes are open.

Your Rights

You can request a data export, correct profile errors, withdraw marketing consent, or delete your account through live chat, email or account settings. We process access requests within five business days and complete deletions once your wallet is clear and no withdrawal is pending.

Common Questions About Data and Privacy

We collect your mobile number, payment method choice, device identifier and IP address. This data lets us process deposits via bKash, Nagad or Rocket, maintain session security and comply with financial record-keeping rules in eligible regions.

Yes. Log in and visit the privacy section under account settings, or contact live chat with your registered mobile number. We will send a JSON export containing your profile, transaction history, game log and marketing preferences within five business days.

Transaction records and account metadata are retained for seven years from your last login to meet financial compliance obligations. Marketing preferences and device logs are deleted after two years of inactivity. You can request early deletion if your balance is settled.

We do not sell or share your data for marketing purposes. Payment processors such as bKash, Nagad and Rocket receive only the transaction amount and reference needed to clear your deposit. Game providers see anonymized session data to run the lobby, not your personal details.

We use session cookies to keep you logged in, functional cookies for language and currency preference, and analytics cookies to measure page speed. No third-party advertising cookies. You can disable non-essential cookies in account settings without breaking core features.

Open account settings and submit a deletion request, or contact live chat. We will close your account and erase personal data once your wallet balance is withdrawn and no disputes are open. The process completes within ten business days after final settlement.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.